FindSpaces ("FindSpaces", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or use the FindSpaces website, create an account, submit or manage a listing, contact another user or business through our platform, or otherwise interact with our services.

FindSpaces is operated by BeDot Media Limited, registered in England and Wales under company number [COMPANY NUMBER], with its registered office at 72 Gaskell Place, Ipswich, Suffolk. IP20EL.

For the purposes of UK data protection law, FindSpaces is the data controller for the personal information described in this Privacy Policy unless stated otherwise.

1. Information We Collect

The information we collect depends on how you use FindSpaces.

Account Information

When you create or manage an account, we may collect:

• Your name
• Email address
• Telephone number
• Username
• Password or authentication information
• Profile photograph
• Company or organisation name
• Job title
• Account preferences
• Information contained within your FindSpaces profile

Passwords should be stored securely using appropriate cryptographic hashing and are not intended to be accessible to FindSpaces staff in plain text.

Listing Information

If you create, claim or manage a listing on FindSpaces, we may collect information including:

• Business or organisation name
• Contact information
• Property or space address
• Listing description
• Photographs and other media
• Website and social media links
• Pricing information
• Availability
• Facilities and amenities
• Location information
• Other information you choose to include within a listing

Some listing information is intended to be publicly available and may be displayed to visitors and search engines.

Enquiries and Communications

If you contact FindSpaces or use the platform to make an enquiry, we may collect:

• Your name
• Email address
• Telephone number
• The listing or space you are interested in
• The contents of your enquiry
• Messages or communications sent through FindSpaces
• Customer support communications

Where FindSpaces enables communication between users and listing owners, we may process those communications to deliver the service, prevent abuse, investigate complaints and maintain platform security.

Payment Information

If FindSpaces offers paid listings, subscriptions, advertising or other paid services, payments may be processed by a third-party payment provider.

We may receive information relating to the transaction, such as:

• Payment status
• Transaction reference
• Amount paid
• Subscription level
• Billing information
• Payment dates

We do not normally receive or store complete payment card details where these are handled directly by our payment provider.

Technical and Usage Information

When you use FindSpaces, we may automatically collect information such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate geographic location derived from your IP address
• Pages viewed
• Searches performed
• Listings viewed
• Referring website
• Date and time of visits
• Session information
• Website interactions
• Error and diagnostic information

We may use cookies and similar technologies to collect some of this information.

2. How We Use Your Information

We may use personal information to:

• Create and manage FindSpaces accounts
• Provide and operate the FindSpaces platform
• Display and manage listings
• Allow users to search for spaces
• Process enquiries
• Connect users with listing owners or operators
• Provide customer support
• Process subscriptions and payments
• Send service-related communications
• Personalise the FindSpaces experience
• Improve our website, search functionality and services
• Understand how people use FindSpaces
• Measure the performance of listings and features
• Detect fraudulent, abusive or suspicious activity
• Protect the security of FindSpaces and its users
• Enforce our Terms and Conditions
• Comply with legal and regulatory requirements
• Send marketing communications where permitted
• Develop new FindSpaces products and services

We may also use aggregated or anonymised information for analytics, research, reporting and service development where that information no longer identifies an individual.

3. Our Lawful Bases for Processing

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely upon:

Contract – where processing is necessary to provide services you have requested, operate your account, manage a paid subscription or fulfil our contractual obligations.

Legitimate interests – where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This may include improving FindSpaces, preventing fraud, maintaining security, understanding how the service is used and operating an effective marketplace.

Consent – where you have given us permission to process information for a particular purpose, such as certain marketing or optional cookies.

Legal obligation – where we need to process information to comply with a legal or regulatory requirement.

Where we rely on consent, you can withdraw that consent at any time.

4. Public Listings and Profiles

FindSpaces is designed to help people discover spaces and the organisations or individuals offering them.

Information you choose to publish within a public listing or public profile may therefore be visible to:

• Other FindSpaces users
• Visitors who are not logged in
• Search engines
• Other websites or services that link to FindSpaces

You should avoid publishing personal information that you do not want to be publicly accessible.

Removing information from FindSpaces does not necessarily result in its immediate removal from third-party search engine caches or websites outside our control.

5. Information From Third Parties and Public Sources

We may receive information from third parties where appropriate, including:

• Listing owners
• Business partners
• Analytics providers
• Authentication providers
• Payment providers
• Publicly available business information
• Public websites
• Public registers
• Mapping and location services

Where FindSpaces creates or supplements listings using information obtained from public sources, we will process that information in accordance with applicable data protection law.

Listing owners may contact us to correct, update or request removal of personal information associated with a listing.

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted organisations where necessary to operate FindSpaces, including:

• Hosting and infrastructure providers
• Cloud service providers
• Payment processors
• Email and communication providers
• Analytics providers
• Mapping and geolocation providers
• Customer support systems
• Security and fraud-prevention providers
• Professional advisers such as accountants, lawyers and insurers

When you make an enquiry about a space, relevant information may be shared with the owner, operator, agent or organisation responsible for that listing so they can respond to your enquiry.

We may also disclose information where required by law, regulation, court order or a legitimate request from an appropriate authority.

If FindSpaces or its operating company is involved in a merger, acquisition, investment, restructuring or sale of all or part of its business, information may be disclosed to relevant advisers and prospective purchasers or investors subject to appropriate confidentiality protections.

7. International Transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the information receives an appropriate level of protection in accordance with applicable UK data protection law.

This may include relying on applicable adequacy regulations or approved contractual safeguards.

8. Cookies

FindSpaces may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve our services.

These may include:

Strictly necessary cookies required for essential functionality such as authentication, security and session management.

Functional cookies used to remember preferences and improve functionality.

Analytics cookies used to understand how visitors interact with FindSpaces.

Advertising or marketing cookies may be used where FindSpaces operates advertising, remarketing or campaign measurement services.

Where required by law, non-essential cookies will only be placed after you have provided the appropriate consent.

Further information should be provided in our Cookie Policy.

9. Marketing Communications

Where permitted, we may contact you about FindSpaces services, features, listings, news or offers.

You can unsubscribe from marketing emails at any time using the unsubscribe link contained within the email or by contacting us.

Service messages relating to your account, security, enquiries, transactions or important changes to FindSpaces are not marketing communications and may still be sent where necessary.

10. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, security and reporting requirements.

Retention periods may vary depending on the type of information.

For example, account information may generally be retained while your account remains active and for a reasonable period afterwards. Transaction and accounting information may be retained for longer where required for tax, accounting or legal purposes.

Security logs, enquiries and communications may be retained for an appropriate period to help us resolve disputes, investigate misuse and protect FindSpaces and its users.

When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

11. Security

We use appropriate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

These measures may include encryption, secure authentication, access controls, monitoring, backups and security testing where appropriate.

However, no internet-based service can guarantee absolute security.

You are responsible for keeping your FindSpaces login credentials secure and should contact us if you believe your account has been compromised.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of processing
• Object to certain processing
• Request transfer of certain information to you or another organisation
• Withdraw consent where processing is based on consent

Some rights are subject to legal conditions and exemptions and therefore may not apply in every circumstance.

You have the right to object at any time to the use of your personal information for direct marketing purposes.

To exercise your rights, contact us using the details below.

We may need to verify your identity before fulfilling a request.

13. Automated Decision-Making

FindSpaces may use automated systems to help with activities such as search ranking, recommendations, spam detection, fraud prevention and content moderation.

Unless we specifically tell you otherwise, FindSpaces does not intend to make decisions based solely on automated processing that produce legal effects or similarly significant effects on individuals.

If this changes, we will provide the additional information required by applicable data protection law.

14. Children's Privacy

FindSpaces is not intended for children under the age of 18 to create commercial listings or accounts unless expressly permitted by us and legally appropriate.

We do not knowingly seek to collect personal information from children where it is not necessary to provide our services.

If you believe that a child has provided personal information to FindSpaces inappropriately, please contact us.

15. Third-Party Websites

FindSpaces listings may contain links to websites and services operated by third parties.

FindSpaces is not responsible for the privacy practices, security or content of those third-party services.

We recommend reviewing the privacy policy of any external website before providing personal information to it.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to FindSpaces, our processing activities, technology or applicable law.

The latest version will be published on FindSpaces and the "Last updated" date at the top of this policy will be changed accordingly.

Where changes materially affect how we use personal information, we may provide additional notice where appropriate.

17. Contact Us

If you have questions about this Privacy Policy, how FindSpaces handles personal information, or you wish to exercise your data protection rights, please contact:

FindSpaces / BeDot Media Limited 72 Gaskell Place, Ipswich, Suffolk. IP20EL Email: info@findspaces.net

18. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to investigate your concerns.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information about making a complaint is available from the Information Commissioner's Office.